Refund & Cancellation Policy

Cancelling a subscription

Card subscriptions can be cancelled any time in Settings → Manage subscription (or by writing to us). Cancellation stops the next renewal; you keep access until the end of the period you already paid for.

M-Pesa and mobile-money plans are prepaid passes: they end automatically at the end of the period and are never charged again.

Google Play subscriptions are managed and cancelled in the Google Play Store app.

KairoCast Business: card plans are cancelled (and invoices downloaded) from the Business page → Invoices, card & cancel; access continues to the end of the paid period. Seats can be changed at any time from the Business page. M-Pesa Business plans are prepaid and end on their own; we email a reminder 3 days and 1 day before.

Refunds

First purchase: if KairoCast is not right for you, write to us within 7 days of your first payment for a plan (personal or Business) and we will refund it in full.

After that, payments for a period that has started are not refunded, except where the law requires it, where you were charged in error or twice, or where we discontinue a paid feature during a paid period (pro-rata refund).

AI credit packs: refunded in full within 7 days of purchase if none of the pack’s credits have been used. Used packs are not refundable, except for charging errors.

Google Play purchases are refunded under Google Play's refund policy; you can request one from Google Play or from us.

How to ask

Use the Help & support page (topic "A refund") or email [email protected] from the address you paid with, with the payment reference (M-Pesa confirmation code, card receipt or Google Play order number). We reply within 3 business days; approved refunds go back to the original payment method, usually within 5–10 business days depending on the provider.

Your legal rights

This policy does not limit any refund or cancellation rights you have under consumer-protection law where you live.